Refund Policy

Refund Eligibility

Refunds are issued in the following cases:

• Order cancelled within 24 hours before dispatch
• Product not delivered within the estimated delivery window
• Replacement not possible due to stock unavailability
• Duplicate payment charged

Refund Process

Once your refund request is approved, the amount will be credited back to your original payment method within 5–7 business days. UPI and wallet refunds may reflect sooner.

How to Raise a Refund Request

Email us at info@hadly.live with your order ID and reason, or call +91 90190 53878.

Non-Refundable Cases

• Change of mind after dispatch
• Incorrect shipping address provided by customer
• Product used or opened (except quality issues)